Security Server LogCollector for Troubleshooting
This article describes how to collect information about the Security Server’s status and about events occurred on it. This information helps the Bitdefender Support team to investigate and resolve the issues you encountered with your Security Server.
Note: This article refers to Security Server for VMware NSX and vShield. |
To collect all the needed information:
- Connect to the Security Server via SSH. You may use PuTTy.
- Log in with bdadmin and provide the password for this user.
- Type sudo su to get root privileges.
- Run this command to LogCollector:
- # /opt/bitdefender/bin/bdsysinfo-sve
- A .tar.gz archive file containing the logs is saved to /root.
- The filename has the format: bdsysinfo-xxxxx.tar.gz, where xxxxx is a random string.
-
The logs deliver the following:
-
Files
/opt/bitdefender/var/log
/opt/bitdefender/etc
/opt/bitdefender/var/epag
/etc
/var/log
/var/crash -
Command output for:
uname -a
dmesg
ps auwx
cat /proc/meminfo
cat /proc/cpuinfo
df -hT
slabtop --once
cat /proc/mounts
dpkg -l
ls -lR /opt/bitdefender
lsmod
sysctl -a
env
netstat -anpe
getent passwd
getent group
lsof -n
-
Files
- Using WINSCP, copy the file to your machine.
- Send the file to Bitdefender support.